Restaurant Direct FAQ

Restaurant Direct is built for restaurants and takeaways that want full control over their online, walk-in, and dine-in orders while maintaining a consistent brand experience across every customer touchpoint—without per-order fees.

Restaurant Direct is a complete restaurant ordering platform that combines a Commercial Website, self-service ordering terminals, order-from-table functionality, and kitchen integration into one unified system.

Unlike third-party delivery apps and fragmented systems, Restaurant Direct provides a commission-free, fully branded, and fully owned ordering ecosystem. This means no per-order charges, no dependency on external marketplaces, and full control over your customer experience, operations, and profits.

Yes. Restaurant owners can use their own devices, including iPads or Android tablets. We provide the software to run the system.

Yes, we provide complete hardware and software solutions. Additional hardware costs apply. Please contact us for details.

Yes. Restaurant owners are free to leave at any time.

Yes. Free training is provided by Silver Bits to help you get started and manage the system confidently.

Yes. Full support is available, along with training and guidance to help you manage your Commercial Website, menu, promotions, and content.

No. You can still keep third-party delivery apps if you want. However, Restaurant Direct allows you to take direct orders through your own system, reducing dependency on third-party platforms and avoiding per-order commission fees.

No. Restaurant Direct does not provide delivery infrastructure or logistics services. Restaurant owners are responsible for arranging their own delivery staff or third-party logistics if required.

Yes, it is suitable for both small and large restaurants. Restaurant Direct is designed to scale based on your business size and needs.